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HomeInfo & SupportCanadian buyers
General information and policies for Canadian buyers
  General info
  Brokerage Services and Charges
General info
Please read our 'Info & Support' and 'FAQ' sections for terms and details applicable to all buyers. This page contains only supplementary information for Canadian buyers.
When purchasing from us, you have several payment options:
PayPal:
Very easy and safe method of paying for your orders. There you may use Visa, Master Card, American Express, Discover Card and Debit cards, as well as e-checks. We ship to PayPal confirmed Canadian addresses only. We will email you all the instructions necessary to make the payment through PayPal. We do reserve the right to refuse any PayPal payment at our discretion.
Cashier's Checks/Money Orders:
We accept Money Orders and Cashiers' Checks issued by a reputable institution(ex. Canada Post) and payable through a US bank in US currency. We will email you all the instructions necessary to make the Cashier's Checks/Money Orders payment.
Wire transfers:
Wire transfers must be in US funds. We will email you all the instructions necessary to make the transfer.We accept Money Orders and Cashiers' Checks issued by a reputable institution(ex. Canada Post) and payable through a US bank in US currency. We will email you all the instructions necessary to make the Cashier's Checks/Money Orders payment.
When purchasing from us you have several shipping options:
UPS*:
We ship anywhere in Canada via UPS. Shipping charges to Canada differ than US domestic. Please use our shipping calculator with your country and postal code to view pricing.
US Postal Service*:
Remember that USPS is available on a case by case basis only and we must be contacted for this option to ensure availability.
*Please note that any import fees such as customs, duties, brokerage fees, or others, are not covered by your shipping cost. It is the buyer's responsibility to be aware of these charges and pay for them upon arrival. Please review the tables below for expected expenses associated with orders imported to Canada.
Returns for Canada orders::
Please read our 'Info & Support' section for details about our return policy. The CANADA policy varies from the USA policy, in that Canadian buyers must ship packages back to us using Canada Postal Service only. In addition, when exchanging an item, the return shipping must be prepaid by the customer. Furthermore, the manufacturer may not honor the USA warranty that is usually packed with the merchandise.
  
Brokerage Services and Charges
Disbursement Fees:
Fees are charged for payment of duty and tax by UPS when funds are not provided by the customer in advance. A fee of 2.7% of the advanced amount or 5.85 CAD, whichever is greater, will apply for duties and taxes advanced by UPS on behalf of the importer.

To eliminate disbursement fees, the customer can contact UPS Canada and ask about the pre-payment or EFT options. Shipments with a Value for Duty less than 20 CAD will NOT be charged a disbursement fee.
Duties and Taxes:
Canadian customs assesses duty and tax which will be charged to the party indicated by the billing option selected by the shipper.
Duty and Tax Collection:
Duties and taxes may be assessed to a shipment and collected from the consignee via collect on delivery (COD), VISA, MasterCard, American Express or billing.
Import Charges:
If the consignee does not have a UPS importer account number, import charges will be paid by Collect on Delivery (C.O.D.). If the consignee does have a UPS importer account number, the shipment will be delivered and the customer will receive a billing invoice.
Miscellaneous Charges:

Entry Preparation Fees in CAD
Value RangeFee
0 to 20.00 Free
20.01 to 40.00 6.90
40.01 to 100.00 19.00
100.01 to 200.00 28.30
200.01 to 350.00 36.70
350.01 to 500.00 41.20
500.01 to 750.00 46.85
750.01 to 1000.00 52.40
1000.01 to 1250.00 58.05
1250.01 to 1600.00 61.70
1600.01 to 5000.00 65.00
Each additional 1000.00 5.10
Tax Assessment:
Goods & Services Tax (GST) of 7% may apply to goods entering into Canada depending on factors such as:
  • commodity
  • origin
  • values
  • tariff
  • end use
Provincial Sales Tax (PST) is assessed on non-commercial shipments. The import/delivery province must be an active PST participant (currently only Manitoba and Quebec participate). The province of import must match the province of delivery. All United Parcel Service shipments destined to East Coast Provinces are cleared through Quebec. The commodity must not already be PST or GST exempt. Charges by province are as follows:

ProvinceApplicable Charges
British Colombia 7 % on the GST value
Manitoba 7 % on the GST value
Ontario 8 % on the GST value
Quebec 7.5% on the value of GST plus PST
Saskatchewan 6 % on the GST value


Harmonized Sales Tax (HST) will apply on non commercial commodities destined for New Brunswick, New Foundland and Nova Scotia. HST is 15% (8% for PST and 7% for GST).
Value Added Tax:
Value Added Tax is applied for shipments to Canada. The tax is known as GST and has a standard rate of 7%.
  
   
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